The Ohio Council of Information and Referral Providers/211 Ohio, now doing business as Ohio 211, was authorized by the Public Utilities Commission of Ohio in Case No. 93-1799-TP-COI on June 21, 2001, to designate 211s in the state of Ohio. Pursuant to this ruling, Ohio 211 has created policies to govern the designation of 211s in the state of Ohio.
Any entity interested in applying for a 211 designation in Ohio must submit the application for designation as a 211 and provide all required documentation. To be designated, an entity is required to:
- Guarantee service availability 24 hours a day, 7 days a week directly or with a contracted Inform USA Accredited entity.
- Ensure quality service as evidenced by proof of Inform USA Accreditation and adherence to the current version of the Inform USA Standards and Quality Indicators for the Provision of Information and Referral.
- Demonstrate local support for designation as the 211 for that county as evidenced by letters of support from 80% of required organizations as listed in the application.
If you are considering applying for the 211 designation for a county in Ohio, please download the Ohio 211 – 211 Designation Policies and the 211 Application. Ohio 211 is willing to answer any questions you have about the designation process and requirements.
Your questions can be directed to 211collaborative@ohioairs.org including a request to schedule a conference call or in-person meeting to discuss the application process prior to applying.
