Ohio currently has fourteen regional 211 call centers in Ohio. Although they have designated counties, as a collaborative effort they provide disaster services to other counties through their 211 services.
Help Network of Northeast Ohio has been a social services provider for over 50 years. The agency started as a Drug Info Line that operated in Youngstown, Ohio a few hours per week with a handful of volunteers. It is now 24/7 and operating in 5 counties in Northeast Ohio and employs over 50 staff. The agency provides a Suicide Crisis Hotline and Information and Referral Service/211, and receives over 70,000 calls each year. The agency also provides services in person to over 800 people each year through multiple programs; Homeless Outreach and Housing, Representative Payee, Guardianship, WarmLine, Peer Support Centers, Dispute Resolution and a Family Success Network to name a few. https://www.Helpnetworkneo.org
Lifeline was founded on June 19, 1973 with the mission of helping Lake County’s low-income residents by providing assistance and life skills programming that was designed to increase self-sufficiency.
As the local Community Action Agency for Lake and Geauga Counties, Lifeline continues fighting the War on Poverty in Lake & Geauga Counties, assisting our residents to make strides towards self-sufficiency and improving the quality of life for all residents. Poverty affects everyone in some way. Lake & Geauga County residents face challenges like job losses, loss of health insurance and evictions and Lifeline, Inc. is proud to provide a safety net for our neighbors in need. Over the years, Lifeline has helped thousands of local residents who were struggling with basic needs and trying to become more self-sufficient.
Today our programming is spread over three key areas: Information & Referral Services, Community Services, Energy Assistance Programs and Guardianship Services. Lifeline has a typical annual budget of approximately $2 million in expenditures, as well as 30+ employees and over 20 programs. In addition, in response to the COVID-19 pandemic, Lifeline formed new partnerships and developed new ways to meet the needs of Lake & Geauga residents including PPE distribution, WIFI expansion, senior food delivery and the distribution of millions of dollars in state and federal Coronavirus Relief Funds for housing and utility assistance.
United Way of Greater Toledo (UWGT) connects community resources to collaboratively address complex issues surrounding health, education, financial stability, and housing. We raise more than $9 million a year, engage nearly 20,000 donors, interact with over 400 area companies and industries. Funds collected by United Way are invested back into the community to strengthen our focus areas which are the building blocks for a good life. We invest in 50 organizations who operate 61 unique programs. United Way of Greater Toledo has held the 211 designations for Lucas, Wood, and Ottawa Counties for over 15 years and prior to that operated the local First Call for Help starting in 1973.
211 Ashtabula County connects residents of Ashtabula county with the community resources they need. Our 211 database includes local utility assistance programs, rental assistance programs, clothing and food banks, and much more. We partner with our local Senior Levy and provide Enhanced Information & Referral to seniors in Ashtabula County age 60+. We also have a language line that can offer translation services for 27 different languages. Our operators respond to calls 24/7 at 2-1-1 or 1-800-874-8545 and emails at 211@accaa.org. We can also be reached by texting your zip code to 898211, Monday-Friday from 8am – 4pm.
United Way of Summit & Medina (UWSM) envisions a community where all individuals and families achieve their human potential through education, financial stability, and healthy lives. UWSM provides 211 service for a eight-county region that includes Summit, Medina, Lorain, Portage, Carroll, Harrison, Tuscarawas and Jefferson Counties. UWSM’s 211 service handles over 115,000 requests for help each year by phone, text message, and email and supports over 140,000 online searches for services.
LSS 211 Central Ohio (formerly HandsOn Central Ohio) serves as the local 211 provider in Central Ohio. LSS 211 is free, confidential, and is available throughout Franklin County 24 hours a day, seven days a week. With just one call, text, web chat, online or mobile search, 211 provides immediate access to more than 3,000 programs available in Franklin County.
The Area Agency on Aging 3 is here to answer your questions and find programs and services in our area that are designed to make life easier for you and those you love. It is our privilege to assist seniors, persons with disabilities, and their caregivers in Allen, Auglaize, Hancock, Hardin, Mercer, Putnam, and Van Wert Counties.
For over 30 years, the Area Agency on Aging 3 has been a leader in helping those who desire safe, dignified, independent living. In July 2021, we launched Allen County 211 to be housed here locally at the Area Agency on Aging 3 in partnership with the United Way of Greater Lima and the Mental Health and Recovery Services Board of Allen, Auglaize, and Hardin Counties.
United Way Greater Cincinnati is the designated 211 serving the following counties: Brown, Butler, Clermont, Clinton, Hamilton and Warren counties in Ohio and Boone, Campbell, Kenton and Grant Counties in Kentucky. Our service delivery area covers a population of over 1.5 million. United Way Greater Cincinnati 211 is nationally accredited by the Alliance of Information and Referral providers, demonstrating our commitment to high quality standards. We provide 24/7 easy access and connection to broadest range of human services to help meet consumer’s needs. Care Coordination services are available through our 211 to help people further navigate the human service delivery system. Language line interpretation service is available for non- English-speaking callers. For additional information visit: www.uwgc.org
United Way of Greater Dayton Area offers HelpLink 211, which is an AIRS accredited Information and Referral (I&R) service and also advocates for our clients to connect them with resources within their community based on their zip code. We serve the following counties: Champaign, Clark, Greene, Madison, Montgomery, Morgan, Muskingum, Perry and Preble. We offer 24/7 365 phone coverage, live chat, online search tool, language translation services, TTY, and VetsLink 211, which is a set aside of resources exclusively for Service Members, Veterans and their families. The population we serve is approximately 1,640,000 and annually we average about 50,000 calls, 8000 online searches and 300 chats. Our top three needs are Rent Payment Assistance, Electric Payment Assistance and Food Assistance.
Founded in 1913, United Way of Greater Cleveland is a local, independent nonprofit organization dedicated to fighting poverty across the Greater Cleveland area. The largest private-sector investor of health and human services, United Way invests in efforts that address poverty using a two-pronged approach. The first prong focuses on the daily issues affecting those living in poverty, the Community Hub for Basic Needs. The second drives research and innovation through the Impact Institute, a think tank with an action plan, focused on identifying long-term solutions to break the cycle of poverty. For more information, visit unitedwaycleveland.org and twitter.com/UnitedWayCLE.
Fairfield County 2-1-1 works to strengthen access to services and enhance community collaboration by serving as the connection between the people in need and the resources available. We offer 24 Hour Information and Referral services, a 24 Hour Mental Health Crisis Line, Outreach Services, and a Representative Payee Program.
Based in Delaware, Ohio, HelpLine is a contract provider of the Delaware-Morrow Mental Health & Recovery Services Board and partially funded by SourcePoint. A United Way partner, HelpLine is accredited by the American Association of Suicidology, National Alliance of Information & Referral Systems, and certified by the Ohio Department of Mental Health and Addiction Services.
HelpLine Information & Referral (I&R)/211 is a 24-hour telephone and texting line serving Delaware and Morrow counties and telephone services also to Union, Logan, Shelby, and Miami counties. Through empathetic listening, certified resource specialists provide referrals from a database of over 4,000 health and human service programs.
Pathways of Central Ohio is a private, non-profit organization located in Newark, Ohio. Pathways has provided crisis hotline and information and referral services for over 50 years. Pathways now covers 8 counties in Ohio with 211 and 11 counties with 988 (National Suicide Prevention Lifeline). We also support other Ohio 211s with after-hours phone coverage. Pathways mission is to be the pathway to services that empower the community.
First Call 211 for Richland County operates as a department within the Mansfield Richland County Public Library, in partnership with the Richland County Job & Family Services. In addition to the 24/7 telephone service, individuals can receive in-person assistance between the hours of 9am and 4pm Monday-Friday at their public lobby (located at 36 W. 3rd Street, across from the Main Library in downtown Mansfield). Contact through texting (send zipcode to 898211) is also available during the public lobby hours.
